Refunds and Returns Policy

Effective Date: 01/02/2023

  1. Returns
    At Bree’s Bees, we strive to provide you with high-quality products that you’ll love. If you are not completely satisfied with your purchase,
    we are here to help.
    1.1 Eligibility for Returns
    To be eligible for a return, your item must meet the following criteria:
    The item must be in its original packaging.
    The item must be unused and in the same condition that you received it.
    Your return request must be made within 3 days from the date of delivery.
    1.2 Return Process
    To initiate a return, please follow these steps:
    Contact our customer support team at or 0741176038 to request a return authorization.
    Pack the item securely in its original packaging, including all accessories and documentation.
    Clearly label the package with your return authorization number and ship it to the address provided by our customer support team.
    1.3 Return Shipping
    Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we
    will provide a prepaid shipping label.
  2. Refunds
    Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved:
    2.1 Refund Process
    We will process your refund to the original payment method within 2 business days.
    Depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.
    2.2 Non-Refundable Items
    Please note that certain items are non-refundable, including:
    Perishable goods.
    Personalized or custom-made items.
    Gift cards and downloadable software products.
  3. Contact Us
    If you have any questions or concerns regarding our return and refund policy, please contact us at:
    Phone: 0741176038
    Our customer support team is available to assist you during our business hours, [8:00am – 5:30PM].
  4. Changes to this Policy
    Bree’s Bees reserves the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and
    the date of the last revision will be indicated at the top of this page.
    By shopping with us, you agree to the terms and conditions outlined in this policy.

Contact Support

+254 716 305 203

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